Privacy Policy

St John's Nurseries (N Devon) Ltd Privacy Policy

St John's Nurseries (N Devon) Ltd takes privacy very seriously. This notice explains how we use the personal information you provide to us through our website, hard copy forms, via our staff or otherwise, including how we share it with third parties.

How we use your personal information

We will only use information for the purpose it was collected. It will never be used by St John's Nurseries (N Devon) Ltd, for any other form of processing or marketing purposes. We will only take the data that is relevant, adequate and limited to need for purpose of any agreement. Your data may be used for the following purposes:

  1. to administer and manage our relationship with you including our reward scheme;
  2. to process orders from you for goods and services;
  3. to deal with any enquiries we receive from you;
  4. for the purposes of any corrective action (including a product recall) which may be required in respect of any of the products we supply to you;
  5. to comply with applicable laws, regulations and rules;
  6. to provide you with details of our product ranges, services and promotions;
  7. for the purposes of recovery of a debt in case of non-payment.

In connection with these purposes, we may share your personal information with third parties that perform services on our behalf, (including printing) in each case within the European Economic Area and the UK. We will always hold your data in Secure storage which is held on an EU based cloud server and hard copies are stored in a locked secure facility.

We may also disclose your personal information to third parties in other circumstances, in particular:

  • if we are under a duty to disclose or share your personal information to comply with any legal obligation, or to enforce or apply our terms and conditions of trading and other agreements;
  • to protect the rights, property, or safety of St John's Nurseries (N Devon) Ltd, our staff, our customers, or others;

Our legal basis for these uses of your personal information may include that (a) it is necessary for our legitimate interests in operating our business and/or providing you with goods and services; and/or (b) it is necessary for the performance of contracts to which you are a party with us.

Your rights in relation to your personal information

You have various rights under data protection law regarding the processing of your personal information, including rights to: request access to personal information we hold about you and details of our processing of your personal information;

You can make a request to us in relation to these rights at any time by contacting us at [email protected]., or writing to Data Protection Department, St John's Garden Centre, St John's Lane, Barnstaple, Devon EX32 9DD. Any information to which you are entitled will be provided within 30 days, subject to the exemptions stipulated in applicable data protection laws.

How long do we retain your personal information?

We will not keep your personal information longer than is necessary, taking into account information needed for product guarantee or recall purposes, applicable legal requirements and limitation periods.

St John's Nurseries (N Devon) Ltd may change this policy from time to time. You should check the policy regularly to ensure that you are happy with any changes.  We ask you to make sure the information you supply us is accurate and inform us, as soon as possible, if this information changes i.e. your contact details or address

For any additional advice about data protection and the General Data Protection Regulation, you can contact the Information Commissioner’s Office

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